General
1. Do you provide data entry for list updating?
Yes, each account is assigned a list manager for data entry, help desk for creating
filter queries and generation of special reports.
2. Do you sell mailing lists or email lists?
Corporate Communication Center does not own or sell lists directly. We have affiliate
relationships with major vendors of business and consumer lists. A complete range
of list selections by demographic, zip code selection and radius-mapping selections
are available through these recommended third parties. Call our account representatives
for information and costs.
3. Do we provide fax number lists?
No. Fax lists are provided by our customers and must conform to Federal regulations
requiring that faxes be sent only to customers, members and opt-in addresses. Call
us for further information.
4. How often do we back up our databases?
Nightly. We use off-site storage for data backup.
5. Do we provide training on the CorpComContact list maintenance software?
Yes. Users find that the software is intuitive and can use it directly. On screen
pop-up help menus are embedded throughout the software. A detailed printed manual
is also provided for each new user. Additionally, help desk professionals are available
during business hours, Monday through Friday.
6. Do you provide storage of literature for fulfillment customers?
Yes. We maintain a complete, secure warehouse centrally-located in Dallas, Texas.
Racks, shelves and various equipment such as fork lifts, delivery trucks, scales
and packaging equipment help us handle large volumes of annual reports, brochures,
envelopes, etc.
7. How do you ship literature requests?
U.S. Mail, UPS, Fedex, international mail carriers and other suppliers are used.
Typically, the client specifies how they want their material handled.
8. Do you supply packing materials?
CCC provides boxes, bubble-wrap, sealing tape, padded envelopes and other shipping
materials on a per item cost basis.
9. Do you fulfill orders for products?
Generally no. Our fulfillment involves literature request and mailing activities.
Posters, calendars, CD’s, tapes and small promotional items are handled. We do not
provide billing, invoicing or collections services.
10. Can you provide personalized cover letters for request orders?
Yes. Laser printed, personalized form letters may be generated to accompany literature
request fulfillment orders. Email confirmation bulletins may also be sent to the
person placing the request.
11. How do you bill for your services?
We bill monthly for services rendered during the month just completed. CorpComContact
is billed on a monthly fee basis of $95 for five users. Printing and mailing are
billed on a cost per thousand basis. Postage must be funded in advance, or, upon
approval we will bill you at month end with a five percent surcharge. Literature
fulfillments programs have a monthly fee for a web site link, a monthly fee for
any 800 numbers and a per item fee for each literature request handled.
12. Do you have long term contracts?
No, we bill on a monthly basis.
13. How do we get started on CorpComContact?
Just call 888 760-6034 and speak with a sales account representative. Your list
can typically be fully on line with a customized record layout in just a few days.
Manual data entry or clean-up of non-standardized lists may take longer.
CorpComContact
1. What is CorpComContact?
CorpComContact enables you to manage and customize your contact lists and communicate
with select audiences via email marketing and broadcast, fax broadcast, same-day mass mailing
and personalized laser letter printing.
2. Is CorpComContact compatible with my current system?
CorpComContact is web-based so all you need is a web browser and an internet connection
to access your database. At this point, CorpComContact requires internet explorer
5.5 or better.
3. How do I get a CorpComContact account?
Please contact our sales department at 888-760-6034 or sales@corpcom.com.
4. How can I access my CorpComContact account?
It is easily accessible at via out website, www.corpcom.com. You are given a login
name and password when the account is created.
5. How long will it take to get my CorpComContact account set up?
You can have access to your CorpComContact account on the same day.
6. What kind of help-desk support is available for CorpComContact?
Phone and email support is available Monday-Friday from 7am to 6pm central time.
7. What distribution methods are available for my literature?
You can distribute information via email, fax, same-day mass mail, and personalized
laser-letter
8. How many different users can I have for my CorpComContact account?
Our basic package allows up to five users. Please call for pricing for additional
users. CorpComContact is scalable and can accommodate any number of users.
9. How secure is the information in my CorpComContact account?
Your information is stored in a database management system sitting behind a corporate
firewall.
10. What measures are taken to back-up my information in the event of a disaster?
We perform full back-ups of your CorpComContact information to tape media every
night. Back-up tapes are stored offsite on a monthly basis.
11. Is there an evaluation version of CorpComContact available?
Please contact our sales department at 888-760-6034 to arrange a live demo.
12. Can I create custom reports?
CorpComContact offers a large number of reports that can be augmented using your
own filters to refine them to your requirements.
13. What kind of filters can I apply to my contacts?
CorpComContact offers a versatile filter creation tool to build, name and store
selection definitions. This allows you to sort and refine your data according to
any field or combination of fields available in your database.
14. How can I keep track of the results of my broadcast?
A detailed record for the results of your broadcast if available immediately after
the completion of you job. It shows all the successful completions and all the failed
attempts, along with the reason for each failure.
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