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Cell phones, business phones and home phones. All so universal that you'll want
to include voice access to your lead capture, literature fulfillment and survey
offerings.
Industry standard Voice XML lets us build custom applications that enable your customers,
corporate followers and in-house staff to use spoken words and interactive voice
menus to request product literature, respond to surveys and hear subject-specific
messages. Other data collection objectives are also possible; just tell us what
you need.
Your inbound 1-800 number is powered by voice recognition, script-branching, database
look-ups and speech playback. Using Voice XML we program scripts to handle literature
requests, surveys and queries into the CorpComContact database for phone numbers
and addresses.
This gives you another channel to capture lead flow from advertising and marketing
activities on a 24x7 basis. Our data entry staff keyboards recorded data from these
calls to integrate with leads from your web site into a single, streamlined marketing
workflow.
"1-800" Numbers To Assist Your Audience in Many Ways
- Listen to news releases and bulletins
- Respond to email, mail and fax surveys
- Hear a list of documents made available by mail fulfillment
- Respond to mass market advertising campaigns
- Provide feedback on company "confidential hotlines"
- Place themselves on an email or mail list (opt-in, or opt-out)
- RSVP to an event
Phone Access to Database by Voice Recognition
Your in-house users of CorpComContact may dial a dedicated 800 number, say their
PIN number and speak a contact or company name. Our system looks it up in CorpComContact
and speaks back the phone number an address. All in one call, even from your cell
phone!
Survey Response Collection via 800 Number
Increase survey response rates by adding phone responses to your survey. Flexible,
branching scripts allow us to model the survey to get the same information generated
in web-form and paper based surveys. Capture of keypad entries go directly into
the database. Captured voice recorded information is key entered by our staff. Results
and tabulations may be viewed on line.
Voice Capture Case Sample
For a major charity a 24x7 toll-free 1-800 number is programmed in VoiceXML to provide
programmed responses to calls resulting from radio and newspaper advertising. All
phone responses are captured in voice files for data entry into the client’s CorpComContact
database. Personalized letters and kits are generated mailed on a daily basis.
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