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| About CCC |
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| Senior Account Executives. |
| Every client has a lead CCC senior account executive. This account
executive provides senior level support and is always available to
visit your office for consultations. Depending on the services
involved, you also have assigned, in-house support specialists. Each
specialist has on-line access to your standing orders, special
policies and databases. Please note that you are never dependent on
a single specialist; each functional area is staffed by a fully
qualified team. Led by your senior account executive you have
relevant professional support for each service. |
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- Assigned List Manager.
CorpComContact software users have an assigned list manager for
intensive data entry, complex selection queries and execution of
operations using of merge/purge and postal discount software. Your
List Manager also provides telephone help desk support for our
CorpComContact software.
- Fulfillment Specialist.
This will be the lead person providing hands-on fulfillment of
most of your literature requests. They are familiar with your
documents, insertion sequence preferences and inventory balances.
- Fax / E-mail Transmission Manager.
These specialists receive your in-bound file transfers and
documents for transmission.
- Call Center Operator.
Clients using our 1-800 call center and computer telephony
applications are assigned a primary operator for call reception
with backup from other operators and programmers. Your primary
operator is trained to be familiar with your documents,
publication dates, calendars for annual reports and quarterly
financials and your preferences for the forwarding of key calls to
appropriate members of your company.
- Programmers.
Although we do not assign programmers to specific accounts,
professional programmers provide custom modifications for our
web-based Fulfillment Link services, CorpComContact database
structures and complex list processing tasks. Various procedures
include HTML coding assignments, link changes and database layout
changes.
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